1. Introduction and Definitions
Customize the business name to “Knead Bodyworks Massage NYC” or simply “KneadNYC” in all relevant places.
Define terms such as “we,” “our,” “us” to represent your business, and “user” or “client” to represent customers booking services through your website.
2. Eligibility
Include any specific eligibility requirements for your services (e.g., age restrictions, physical conditions, etc.).
If your services are limited to a geographic area (such as NYC), mention that explicitly.
3. Service Description
Add details about your massage services, such as mobile massage, couples massage, and chair massage.
Clarify the booking process, payment methods, cancellation policies, and refunds.
Specify any important terms related to service scheduling (e.g., how far in advance bookings must be made or your cancellation window).
4. User Obligations
Include requirements for customers, such as showing up for appointments, providing accurate information for bookings, or adhering to your service guidelines.
Detail any prohibited conduct, such as abusive behavior, failure to adhere to safety protocols, or non-payment.
5. Payment Terms
Specify your pricing model, whether services are prepaid or postpaid, acceptable payment methods (credit cards, PayPal, etc.), and any fees (e.g., cancellation or late fees).
Explain your refund or cancellation policy in clear terms, especially regarding last-minute changes.
6. Liability Limitation
Outline the limitations of liability regarding your services. For instance, you could state that KneadNYC is not responsible for any outcomes related to the massage therapy services beyond what is legally required.
Highlight that your therapists are licensed, but the customer should consult a medical professional if they have health concerns.
7. Intellectual Property
Include a section about the intellectual property rights related to the content on Kneadnyc.com, such as logos, images, and any proprietary content, making it clear that users cannot use or distribute this material without permission.
8. Privacy
Reference or link to your Privacy Policy that explains how you collect, store, and process customer information. This might include details on how booking data, payment information, and communication are handled.
9. Termination of Service
Define under what circumstances you can terminate a user’s access to your services (e.g., if they violate your terms or engage in prohibited behavior).
10. Governing Law
Specify which laws govern your Terms of Service, likely the laws of New York, since your business is based there.
11. Modifications
Indicate that you reserve the right to modify the Terms of Service at any time, and how you will notify customers of these changes (e.g., via website updates or email).
12. Contact Information
Provide contact details (e.g., customer service email or phone number) for clients to reach out with any questions about the policy or service-related issues.
Steps to Implement:
Adapt the template to fit the specifics of your business, making sure every term aligns with how you operate.
Consult a lawyer to ensure that the document complies with relevant laws (especially in New York) and effectively protects your business.
Post the Terms of Service prominently on Kneadnyc.com, ensuring it’s easily accessible during the booking process. Consider including a checkbox during bookings, requiring users to agree to the terms before completing their reservations.
This approach customizes the Terms of Service template to reflect your business’s operations, client policies, and legal requirements.
