Terms and Privacy Policy

1.About Knead NYC

Knead NYC (“we,” “our,” “us”) provides professional massage therapy services throughout New York City. Our services include:

• In-Studio Massage
• Corporate and Event Chair Massage
• Mobile / In-Home Massage

All services are performed by professional therapists.

2.Eligibility

You must be 18 years or older to book or receive services. Clients under 18 must be accompanied by a parent or legal guardian. By booking with Knead NYC, you confirm that you meet these requirements.

3.Booking and Payment

Appointments can be booked through our website or by phone. Full payment is required at booking unless otherwise agreed in writing.

Accepted methods: major credit cards, debit cards, Venmo and cash

A 4.5% NYC sales tax applies where required by law.

Cancellations and Refunds:

• Cancel at least 24 hours before your appointment for a full refund.
• Cancellations made within 24 hours will incur a 100% fee.
• No-shows are charged the full service rate.
• Refunds are issued to the original payment method.

4.Client Responsibilities

Clients agree to:

• Provide accurate booking details and contact information.
• Be ready at the confirmed location and time.
• Disclose any medical conditions, allergies, or injuries prior to service.
• Maintain respectful conduct toward therapists.

Knead NYC reserves the right to refuse or end service if a client’s behavior is inappropriate or unsafe.

5.Health and Liability

Massage therapy is not a substitute for medical treatment. By booking, you acknowledge that:

• Our therapists do not diagnose or prescribe.
• Knead NYC is not liable for any injury, loss, or adverse reaction except where required by law.
• You are responsible for consulting your physician before receiving massage services if you have any health concerns.

6.Intellectual Property

All website content — including text, images, design, and logos — is owned by Knead NYC and protected by copyright and trademark laws. You may not reproduce or distribute any materials without written permission.

7.Privacy Policy

7.1 Information We Collect

We collect information you voluntarily provide when you:

• Book a massage service
• Contact us via email, phone, or online forms
• Subscribe to newsletters or special offers

This may include your name, phone number, email address, billing details, and service preferences.

7.2 How We Use Your Information

We use your information to:

• Process bookings and payments
• Communicate appointment confirmations and updates
• Improve our services and customer experience
• Send occasional promotional offers (you may unsubscribe anytime)

7.3 Data Storage and Security

Your personal data is stored securely and never sold or traded. We use trusted third-party payment processors that comply with PCI-DSS security standards. Only authorized staff have access to your information for legitimate business purposes.

7.4 Cookies and Tracking

Our website may use cookies to improve functionality and measure performance (e.g., Google Analytics). You can adjust browser settings to decline cookies; however, some features may not work properly without them.

7.5 Third-Party Links

Our website may contain links to other sites. Knead NYC is not responsible for the content, security, or privacy practices of external websites.

7.6 Data Retention

We retain booking and payment records as required by New York State tax and business laws. You may request to delete your personal data at any time, except where legal retention applies.

8.Your Rights

Under applicable privacy laws, you have the right to:

• Access and review your personal data
• Request correction or deletion
• Opt out of marketing communications

To exercise these rights, contact us at info@kneadnyc.com.

9.Modifications

Knead NYC may update these Terms & Privacy Policy from time to time. Updates will be posted on this page with a revised date. Your continued use of our services signifies acceptance of any changes.

10.Governing Law

This Agreement is governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute shall be handled in the courts of New York County, NY.

11.Contact Information